1. Who will perform the work?
Confirm the business taking the job and the person responsible for the assessment. Check relevant qualifications directly with that provider.
2. When can you attend?
Ask for the current arrival window. Weather, demand and access can affect it; a directory listing is not an arrival guarantee.
3. What is the attendance charge?
Clarify any assessment or emergency attendance charge and whether it is separate from repair work.
4. What access is included?
Ask about wall, ceiling, cabinet or ground access, and who restores the opening.
5. What pipe work is proposed?
Ask for the material, fittings and replacement length to be described. Hidden damage may require a revised scope after access.
6. How will the line be checked?
Ask what checks are included before normal use resumes and what instructions you should follow afterward.
7. What work sits outside this quote?
Identify drying, extraction and surface restoration separately. Keep a written copy of the agreed work and any changes.